FREQUENTLY ASKED QUESTIONS;

Privacy Policy

  • At Luxe Beads by HM, your privacy is important to us. We collect personal information for processing your orders and enhancing your shopping experience.

  • Your information is securely stored and only shared with trusted third parties when necessary to complete your transaction. We’ll never sell or misuse your data.

Shipping & Handling

  • Ready to Order bags: Takes about 2-5 days to process

  • Out-of- Stock or Pre-order bags: Takes 2-3 Weeks to make however, some designs may take more time to make.

  • Enjoy FREE shipping on orders over $80

  • Our flat-rate shipping options:

    • Edmonton Local delivery: Downtown $Free, North $8, South $10 (Wednesday - Saturday 1PM - 6PM)

    • Pickup (Edmonton): Free Doorstep Pickup

    • Within Alberta: $12 (Standard Shipping 3-4 business days)

    • Within Canada (Exclude Alberta): $15 (Standard Shipping 3-7 business days)

    • Around USA: $25 (Standard Shipping 10-15 business days)

Returns & Exchanges

  • At Luxe Beads by HM, we pride ourselves on delivering good quality PIECES, therefore all sales are final; however, we want you to be completely delighted with your purchase. We offer exchanges for unworn items in their original tag and packaging.

  • Need an exchange? Reach out to us at luxebeadsbyhm@gmail.com with your order number and item details, and we’ll be happy to assist you.

Pre-Order Policy

  • Saw a Piece and can’t wait for it to launch? Pre-order your Piece, and we’ll have them shipped to you within 5 weeks.

  • Please note: Pre-orders are final—no cancellations or changes after purchase. Full payment is required at the time of order to ensure you get your exclusive piece.

For any inquiries or assistance, don’t hesitate to reach out to us at Luxebeadsbyhm@gmail.com. We're here to help you shine!